Terms of Service

These Terms of Service ("Terms") govern the use of the hosted termynl service. termynl is operated by HODY, based in Maryland, USA ("termynl", "we", "us"). By creating or joining a workspace, starting a trial, or using the service, you agree to these Terms. The Privacy Policy and the Acceptable Use Policy are part of these Terms.

1. Who may use termynl

• termynl is a service for organizations. If you accept these Terms for an organization, you confirm that you have authority to bind it. In that case "Customer" means that organization.
• You must be at least 18 years old to accept these Terms for a Customer, and at least 16 years old to use the service.
• Access is currently by invitation, or by signing in with an address on a domain a workspace has verified.

2. Definitions

• Service: the hosted termynl application, API and MCP endpoint that we operate.
• Workspace: a Customer's tenant in the Service.
• User: anyone with access to a Workspace, in the role of owner, admin, member or guest.
• Customer Content: everything Users create, upload or import into a Workspace, including tasks, issues, projects, docs, comments, views, files and AI conversations.
• Connected Service: a third-party account or service a User or admin connects, such as Google, Microsoft, GitHub, an S3-compatible bucket, an AI provider account, or an MCP client.
• Self-Hosted Software: the single-tenant termynl build that an organization runs on its own infrastructure.

3. The Service

• termynl provides teams, tasks, issues, projects, docs, saved views, the Tyn assistant and MCP access.
• The email, calendar, chat and calls modules are paused and not available. Data stored by them before the pause is handled as the Privacy Policy describes.
• We develop termynl continuously and may add, change or remove features. We will not make a change that materially reduces the core functionality of a paid subscription during its current billing period without notice.
• Features we mark as preview, beta or "coming soon" are provided as they are and may change or be withdrawn.

4. Accounts, roles and administration

• Workspace roles are owner, admin, member and guest. Owners and admins manage membership, roles, join rules, storage, models and billing.
• Admins can let people join through email invitations, verified domains, a Google Workspace or Microsoft Entra group gate, and SCIM provisioning. The group gate can deactivate members automatically when they leave a chosen group. Admins are responsible for configuring these rules.
• Guests see only the teams and projects explicitly shared with them. People on the Workspace's own verified domain cannot be guests.
• The Customer is responsible for its Users' activity in the Workspace and for keeping its sign-in methods secure. Tell us promptly at [email protected] if you suspect unauthorized access.
• Workspace ownership can be transferred to another member. The sole owner of a Workspace that has other members must transfer ownership before deleting their own account.

5. Trial, fees and billing

• Price. termynl costs $35 per user per month. Every active member, admin and owner is a paid seat. Guests are free, up to 5 guests per paid seat.
• Trial. New subscriptions start with a 14-day free trial. A payment method is collected at checkout. The subscription converts to paid at the end of the trial unless it is canceled before then.
• Renewal. Subscriptions renew monthly until canceled.
• Adding seats. An added seat is prorated onto the next invoice.
• Changing seats. An owner can change paid seats in the app (Admin settings → workspace data), down to the number of active members (and at least one seat per five guests). When an admin adds someone and no seat is free, the app shows the seat price and a seat is added only after the admin confirms the purchase. Automatic adds (domain or group sign-ups when the Workspace's policy allows it, and SCIM when an owner turns on automatic seat changes) add seats only within the Workspace's monthly limit; otherwise the new member waits for an admin to approve the extra seat. When an admin removes or deactivates someone, they choose whether to keep or drop that seat; with automatic seat changes on, a SCIM deactivation drops one. Reductions apply at once and the unused time is credited on the next invoice.
• AI allowance. Each user gets a monthly allowance of AI usage on termynl's account, which covers both the included model and the premium models. Once a user's allowance is used up, models on termynl's account are unavailable to that user until their next monthly cycle. During the trial, only the included model is available. Models run on the Customer's own AI provider key are not limited or billed by termynl; the provider bills the Customer directly. Usage counts against the allowance at the model provider's list price plus 20%.
• Payments. Stripe processes payments. termynl does not receive or store card numbers. Owners and admins manage payment methods and cancellation in the Stripe billing portal.
• Cancellation. Cancellation takes effect at the end of the current billing period.
• Taxes. Prices exclude taxes. The Customer is responsible for applicable taxes, which we may collect where required.
• Price changes. We will give owners at least 30 days' notice of a price increase. It applies from the next billing period after the notice period.
• Discounts. We may offer promotion codes, discounts or complimentary licenses at our discretion.
• Refunds. Fees are non-refundable except where required by law.
• Non-payment. If a payment fails, the Workspace stays available while Stripe retries the payment. If the subscription is then canceled or expires, the Workspace is blocked until a subscription is active again, and is deleted 60 days after the subscription ended (section 13). We may also suspend a Workspace whose fees are overdue after notice to its owners.

6. Customer Content

• The Customer owns its Customer Content. We claim no ownership of it.
• The Customer grants us a limited, worldwide, non-exclusive license to host, store, copy, index, transmit, display and process Customer Content only as needed to provide, secure and support the Service. This includes sending it to our sub-processors and to the Connected Services the Customer enables, as described in the Privacy Policy.
• We do not use Customer Content for advertising, and we do not train AI models on it.
• The Customer is responsible for its Customer Content. It confirms that it has the rights and any legal basis needed to put that content, including personal data and imported content such as Obsidian vaults or Notion exports, into termynl.
• termynl is not designed for protected health information, payment card data or other regulated data that requires special agreements. We do not sign HIPAA business associate agreements.

7. Privacy and data protection

We process personal data as described in the Privacy Policy. For Customer Content, we act as the Customer's processor. Customers that need a data processing agreement can request one at [email protected].

8. Connected Services and file storage

• When a User or admin connects a Connected Service, they authorize termynl to access it within the permissions they grant, and only to provide the Service. The Connected Service's own terms apply to it, and we are not responsible for its availability, security or changes.
• File storage. A workspace admin chooses where attachment files are stored: Google Drive, OneDrive or an S3-compatible bucket. The file bytes live in the Customer's own storage account. The Customer is responsible for that account, including its availability, access, retention and backups. If the connection is removed or the account becomes unavailable, attached files may stop opening in termynl.
• We do not delete files from the Customer's storage account when a subscription ends, except as the Customer instructs. When an admin moves files between storage backends, originals are deleted only after each copy is verified.

9. AI features

• AI features are optional. Workspace admins choose which models are available.
• Tyn and connected MCP apps act as the User who uses or authorized them, with that User's permissions and, for apps, within the scopes granted. Their changes are attributed in activity ("via Tyn", "via" the app).
• AI output can be wrong, incomplete or unsuitable. Review it before relying on it. The Customer is responsible for the actions its Users ask Tyn or connected apps to take.
• If the Customer uses its own AI provider key, the Customer's agreement with that provider governs the provider's processing and charges.
• Use of AI features must also follow the AI provider's usage policies, as the Acceptable Use Policy describes.

10. Acceptable use and suspension

Users must follow the Acceptable Use Policy. We may suspend access to all or part of the Service, immediately if necessary, if we reasonably believe that:

• a User has violated these Terms or the Acceptable Use Policy;
• use of the Service threatens its security or other customers;
• fees are overdue, as described in section 5; or
• suspension is required by law.

Where practical, we will notify the Workspace owners first and restore access once the issue is resolved.

11. Intellectual property

• We own the Service, including its software, design and documentation, except Customer Content and third-party components. These Terms grant no rights to it beyond using the Service as they describe.
• If you send us feedback or suggestions, we may use them without obligation to you.
• Self-Hosted Software is provided under the license that accompanies it, not under these Terms. An organization running it is responsible for its own installation and data, and we are not its service provider or processor. The multi-tenant, billing and operator components of the hosted Service are proprietary and not part of the Self-Hosted Software.

12. Confidentiality

Each party will protect the other's non-public information that it receives in connection with the Service, using at least reasonable care. It will use that information only to perform under these Terms and disclose it only to people who need it for that purpose and are bound by similar duties, or as required by law. Customer Content is the Customer's confidential information.

13. Term, termination and your data

• These Terms apply while the Customer uses the Service. The Customer may stop at any time by canceling its subscription.
• We may terminate the Customer's access for material breach that is not cured within 30 days after notice. We may terminate immediately for serious violations of the Acceptable Use Policy or where the law requires.
• While a subscription is active, and for 30 days after it ends, workspace admins can export the Customer Content themselves in the app (JSON and files). The Customer can also retrieve it through the API and MCP tools while the subscription is active. Sixty days after a subscription ends, the Workspace and its Customer Content are deleted automatically unless a paid subscription is started again first.
• We delete Customer Content as described in the Privacy Policy. Files in the Customer's own storage account stay there.
• Sections that by their nature should survive termination do so, including fees owed, Customer Content, confidentiality, disclaimers, limitation of liability, indemnification and governing law.

14. Disclaimers

Each party confirms that it has the authority to enter into these Terms. Except as expressly stated in these Terms, the Service is provided "as is" and "as available". To the extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We do not promise that the Service will be uninterrupted, error-free or free of harmful components, or that AI output will be accurate. We do not currently offer a service-level agreement.

15. Limitation of liability

To the extent the law allows:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if it was advised of the possibility.
• Each party's total liability arising out of or relating to these Terms is limited to the fees the Customer paid for the Service in the 12 months before the event giving rise to the claim.

These limits do not apply to the Customer's obligation to pay fees, to either party's indemnification obligations, or to liability that cannot be limited by law.

16. Indemnification

The Customer will defend and indemnify us against third-party claims arising from its Customer Content, from its Users' violation of these Terms or the Acceptable Use Policy, or from its use of Connected Services in breach of their terms. This includes the resulting damages and reasonable legal costs.

17. Governing law and disputes

• These Terms are governed by the laws of the State of Maryland, USA, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
• Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Maryland. Each party consents to their jurisdiction.
• Nothing in these Terms removes rights you have under mandatory laws of your country of residence that cannot be waived by contract, including those of the European Union and its member states and the United Kingdom.

18. Changes to these Terms

We may update these Terms. For material changes, we will notify Workspace owners by email or in the app at least 30 days before the change takes effect, unless a change is required sooner by law. Continued use after that date means acceptance. If the Customer does not agree, it may cancel before the change takes effect.

19. General

• Assignment: neither party may assign these Terms without the other's consent, except to a successor in a merger, acquisition or sale of substantially all related assets.
• Force majeure: neither party is liable for delays or failures caused by events beyond its reasonable control. This does not excuse payment obligations.
• Export and sanctions: the Customer will not use the Service in violation of U.S. export controls or sanctions, or make it available to sanctioned persons or countries.
• Notices: we send notices to Workspace owners' email addresses or in the app. Notices to us go to [email protected].
• Relationship: the parties are independent contractors.
• Entire agreement: these Terms, with the policies they reference and any signed order form or data processing agreement, are the entire agreement on this subject.
• Severability and waiver: if a provision is unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver.

20. Contact

HODY, operator of termynl, Maryland, USA · [email protected]

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